Privacy Policy

Thank you for reviewing this Privacy Policy ("Privacy Policy"). Outcomes Incorporated, a Cardinal Health company ("OutcomesMTM," "we," "us" or "our"), operates this website, accessible at www.outcomesmtm.com (the "Site"), and the Outcomes Medication Therapy Management secure, online platform (the "OutcomesMTM Platform"), included herein, from the United States of America. Portions of the Site are accessible by the general public; however, access to the OutcomesMTM Platform is restricted to the authorized users (i) of either a health plan, health insurer, employer or pharmacy benefit manager, or pharmacy or other approved MTM provider, that have entered into an applicable agreement with OutcomesMTM (an "OutcomesMTM Agreement"), (ii) who have accepted the related Terms of Use, and (iii) are located within the United States of America. If you choose to access the Site from locations outside the United States of America, you do so at your own risk and subject to the laws of the United States of America, and you are responsible for compliance with any local laws. You may not use or export anything (including information) from the Site in violation of United States of America export laws, regulations or the Terms of Use.

Your privacy is important to us. It is our policy to protect your personal information and to use it only in accordance with this Privacy Policy. This Privacy Policy only governs our use and disclosure of information collected through the Site. Using the Site is voluntary, and by accessing or using the Site, you: (i) acknowledge that you have read and understood this Privacy Policy; (ii) agree that your access and use of the Site are subject to this Privacy Policy and related Terms of Use; and (iii) consent to our collection and use of your Non-Personal and Personally Identifiable Information as described in this Privacy Policy, as updated or revised from time to time. At all times, we reserve the right to disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or government request, to protect our rights or our property (including, without limitation) in the event of transfer of control of the company or substantially all of its assets), or during emergencies when safety is at risk, or for credit fraud protection and risk reduction purposes.

  1. Privacy Policy Limited to the Site. This Privacy Policy is specific to the Site. We want you, whether a public user or restricted-access user, to understand what data we collect from you when you visit our Site, how we use such data, and whether and to whom we share such data with others. This Privacy Policy applies only to activities we engage in on the Site and does not apply to activities that are "offline" or unrelated to the Site, including activities occurring on other websites that we operate. You should note that different privacy policies may apply to other parts of OutcomesMTM or Cardinal Health's web presence.
  2. Types of Information Collected. Several types of data are collected from you when you visit our Site, including (as defined below): (i) Non-Personal Information; (ii) Personally Identifiable Information; and (iii) Information Pertinent to Services Provided through the OutcomesMTM Platform. Certain types of data are specifically NOT collected, including financial information and personal information from children.
      Non-Personal Information. OutcomesMTM automatically collects certain anonymous data regarding usage of the Site. The anonymous data we collect may include, without limitation, information such as:
      • Your IP address and if applicable, the IP address of the website from which you linked to the Site;
      • The language used to access and view the Site;
      • The type of web browser and operating system you are using;
      • The presence or absence of "flash" plug-ins;
      • Your screen resolution; and
      • The pages you visited and length of visit to the Site.

      Such information (collectively, "Non-Personal Information") does not personally identify users, by itself or in combination with other information. OutcomesMTM uses this Non-Personal Information to monitor the effectiveness of the Site and to consider potential changes to improve the user experience. Non-Personal Information may be collected through cookies. For more detailed information on cookies, please refer to the "Use of Cookies" section below.
    1. Personally Identifiable Information. OutcomesMTM may ask you to provide personally identifiable information ("PII") on the Site (for example, when subscribing to mailing lists or registering for access to the OutcomesMTM Platform). Information collected when subscribing to mailing lists may include, without limitation, your name and email address; however, information collected when registering for access to the OutcomesMTM Platform may include, without limitation, your name, role (i.e., Pharmacist, Technician, Client, Pharmacy Administrator), employee identification number, date of birth, address, phone number, email address, security questions and answers, company name, job title and licensure information, as applicable. In all such cases you choose whether to provide us with PII; however, certain portions of the Site (including, without limitation, the OutcomesMTM Platform) may not be available to you if you do not provide the information requested. By providing such information, you consent to our collection and use of it, as described in this Privacy Policy. By providing a fax number or a phone number, including a cell phone number, you consent to our collection and use of the number, such as to make calls and send faxes to you at the number provided.
    2. Information Pertinent to Services Provided through the OutcomesMTM Platform. Certain features of the OutcomesMTM Platform require the use and disclosure of Protected Health Information ("PHI"), as such term is defined by the Health Information Portability and Accountability Act of 1996 and its implementing regulations, as amended from time to time, including by the Health Information Technology for Economic and Clinical Health Act (collectively, "HIPAA"). You acknowledge and agree that the use and disclosure of PHI through the OutcomesMTM Platform is governed by the OutcomesMTM Agreement, and not by this Privacy Policy.
    3. No Personal Information from Children. We do not knowingly collect personal information from children under the age of 13. Children are not permitted to use the Site (including, without limitation, the OutcomesMTM Platform) and we request that children under the age of 13 not submit any personal information to the website.
    4. Other Information NOT Collected. Our services and your use of the Site (including, without limitation, the OutcomesMTM Platform) do not require you to disclose, nor require us to request or collect, any credit card or other financial information, or any other personally identifiable information not described above. We do not request, solicit or intend to collect any such information and you should not disclose, enter or upload any such information on the Site. If we discover that such information was disclosed by you, we will exercise commercially reasonable efforts to delete such information; however, we are not liable for any consequences relating to such disclosures of information.
  3. Use and Disclosure of Information Collected. Our use and disclosure of certain information varies with respect to the type of information collected, including: (i) Non-Personal Information; (ii) Personally Identifiable Information; and (iii) Information Pertinent to Services Provided through the OutcomesMTM Platform.
      Non-Personal Information. We use the Non-Personal Information collected through the Site for statistical purposes and for improving the functionality of the Site. In general, this information is used internally but we may, from time to time, engage a third party's software or services to assist us with these analyses. In those limited cases, disclosure of this information to a third-party is necessary; however, the data remains anonymous at all times.
    1. Personally Identifiable Information. We use PII collected through the Site in conjunction with responding to your requests for information or services. In the event that you subscribe to a mailing list, we may use your email address or other contact information to send you messages, newsletters, special promotional offers, announcements, surveys and other commercial messages. If you no longer wish to receive such commercial messages, simply click the 'unsubscribe' link that we include at the bottom of every email that we send you. Please note that you cannot unsubscribe from certain correspondence from us. We may use third party service providers and suppliers to facilitate our operation of the Site and/or to do mailings on our behalf, and they may have access to PII. Additionally, we may provide PII to third parties for marketing purposes or to third parties that we believe have products or services of interest to you.
    2. Information Pertinent to Services Provided through the System. As described above, the use and disclosure of PHI through the Site is governed by the OutcomesMTM Agreement, as applicable, and not by this Privacy Policy.
      Though we make every effort to preserve your privacy, disclosure of your information to third parties for non-marketing purposes may occur in certain situations such as: (i) responding to a subpoena, court order or other such request; (ii) responding to a law enforcement agency's request or as otherwise required by law; and (iii) providing your information to a third party if we file for bankruptcy, or there is a transfer of the assets or ownership in connection with proposed or consummated corporate reorganizations, such as mergers, acquisitions, or sales of business units. In all such instances, we will take the utmost care to disclose only that information which is necessary and appropriate under the circumstances.
  4. Use of Cookies. Cookies are small bits of data cached or stored on your computer based on Internet activity. We may use cookies to monitor individual activity in aggregate to improve the Site and provide features that are tailored to your needs. The information we gather may include IP address, user language, the operating system, browser type, the presence/absence of "flash" plug-ins, screen resolution, connection type, and information that identifies the cookie. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. If you disable cookies, your ability to use some features of the Site may be limited.

    We also use session cookies when you visit the OutcomesMTM Platform. Session cookies are active only during the period you are logged on to the OutcomesMTM Platform, and are removed when you leave. They help us track the sections of the OutcomesMTM Platform that you use to allow us to make improvements in keeping with observed user preferences. We also use tracking cookies to determine what sites you visit when you leave our Site. This information helps us identify content and services that may be of interest to our users as we work to make further improvements to the Site.

  5. Linked Sites. We may provide links on the Site to other sites of interest; however, we do not review or endorse the content of these sites, and are not responsible for that content or the privacy policies of websites to which the Site links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies and terms of use before providing any data to them. You should contact these entities directly if you have any questions about their use of the information that they collect.
  6. Security. We strive to maintain the security of your information by using appropriate measures designed to protect our systems. However, we cannot guarantee the security of any information that is disclosed online. The Site is encrypted with algorithms and methods currently deemed acceptable by National Institute of Standards and Technology based on the classification of data stored, processed or transmitted. We also employ secure technology, privacy protection controls, and restrictions on employee access, to safeguard sensitive information. Notwithstanding the foregoing, we do not insure or warrant the security of any information you transmit, and you do so at your own risk.
  7. Modifications to This Privacy Policy. It may be necessary for us to modify this Privacy Policy. We will notify all users by posting an amendment to the Privacy Policy on the Site. Such modifications will become effective on the day they are posted. We encourage you to frequently review the Privacy Policy for any modifications.
  8. Questions. If you have any questions or concerns about this policy or the use of your information, or to modify or update any information we have received, please contact us through the Site, in person or by mail addressed to:
    Outcomes Incorporated
    505 Market Street
    Suite 200
    West Des Moines, IA 50266
    Attention: Privacy Officer

Effective: June 30, 2016